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MTDC Online Hotels Reservation System
Terms & Conditions

  1. Check-in/ Check-out time is 12 Noon. Accommodation reserved shall be kept for 24 hours from the scheduled date of arrival. In case of non-arrival, the advance paid for the reservation shall be forfeited.

  2. The above tariffs are subject to revision.

  3. Intimation/ request for cancellation is to be addressed to Pinewood Hotel, Rita Road, European Ward, Shillong-1 along with original voucher.

  4. In case request for cancellation of reservation is received before 7 clear days or more in advance before the scheduled date of check-in, 80% of advance will be refunded. If the request for cancellation of reservation is received between 4 to 6 days, 50% of the advance taken will be refunded. No refund will be given, if the cancellation intimation is received less than 4 days before the date of arrival.

  5. In case request for partial cancellation i.e. reduction of number of rooms or period of stay is received from the guest before 7 clear days or more in advance from the scheduled date of arrival, 80% of the advance received on account of room(s)/ period of stay only for which the request has been received from the guests will be refunded. Similarly, if request is received between 4 to 6 days before, 50% of the advance received shall be refunded. No refund shall be given if the cancellation intimation is received less than 4 days before the date of arrival.

  6. Pinewood Hotel Reserves the right to change these conditions without any prior notice.

  7. Luxury Tax and Service Tax (as applicable) are payable extra on mentioned tariffs. 27.42% of the actual room rent will be payable extra for stay.

 

BO Clause

"We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit  mutually agreed by us with our acquiring bank  from time to time"

 

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